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These Terms & Conditions set out the rules that apply when you open and use your 7gg11 account — covering everything from how you access the lobby to how transactions are handled through bKash and Bank Transfer. Access and eligibility depend on your local law and the eligible regions where 7gg11 operates.
By creating an account on 7gg11, you confirm that you have read, understood and accepted these Terms & Conditions in full. These terms form the complete agreement between you and 7gg11 for all services accessible through the site — including the game lobby, your account wallet, and any payment activity carried out through bKash or Bank Transfer. We may update these terms when operational or regulatory conditions require it. When that happens, we will display a notice in the account area before the updated version takes effect. Continuing to use your account after that date means you accept the revised terms. If you do not agree to any change, you may close your account by contacting our support team through the channels listed on this page. These terms apply to access via mobile browser and desktop browser equally. Nothing in these terms overrides your rights under the laws of your jurisdiction. Access to 7gg11 services depends entirely on whether use is permitted under local law in your eligible region. If you are unsure whether access is lawful where you are, seek independent advice before proceeding. We do not make representations about legality in any specific jurisdiction.
These Terms & Conditions apply to the core parts of your 7gg11 account — but they do not extend to every service you might reach from the platform. The four areas below clarify where this policy applies and where separate terms or third-party rules take over. Knowing the boundary helps you understand which channel to contact when a question comes up.
These terms govern how your account is created, maintained and closed. Login credentials, session management across mobile and desktop, and account verification steps are all within scope of these Terms & Conditions.
Deposits and withdrawals processed through bKash or Bank Transfer fall within these terms. The limits, processing steps and wallet verification instructions shown in your account area apply at the time of each transaction.
Game content, lobby arrangement and promotional notices displayed on 7gg11 are covered here. Studios including Pragmatic Play, Habanero and Joker supply game titles; their own end-user licences may apply to specific titles separately.
Payment processors, telecom wallets and any external link you follow from our site operate under their own terms. We do not control those services and are not responsible for their policies, availability or data handling.
These Terms & Conditions are not only obligations — they also define what you can request from us. You have the right to review any transaction record held in your account history at any time by opening the transaction log in your account dashboard. If a detail recorded against your account appears incorrect — such as a registered name, contact number or payment method — you can request a correction through our support team. We will review the request and confirm the outcome in writing. You can also ask us to explain how a specific policy clause applies to your situation. Send your question through the support channels listed on this page and we will respond with a plain-English explanation relevant to your account. These rights apply to all account holders whose access is permitted under local law in their eligible region.
Open the transaction log inside your signed-in account to see a full history of deposits, withdrawals and wallet activity including bKash and Bank Transfer entries.
Contact support to update a registered name, mobile number or payment method on file. We will confirm any correction in writing once the review is complete.
If a clause in these terms is unclear, send your question through the published support route. We aim to reply with a clause-specific explanation, not a generic response.
You may close your account at any time by contacting support. Any remaining wallet balance will be handled according to the withdrawal steps shown in your account area at the time of closure.
Policy questions deserve a direct answer, not a generic reply. The contact routes below are the ones we publish and monitor for account and terms-related enquiries. Use the channel that suits the complexity of your question — live chat works for quick clarifications, while email is better for a written record of a formal request.
Open the chat widget from any page while signed in. Use this for quick questions about a specific clause or to start an account-correction request.
Send a detailed query or a formal correction request to our published support email address. You will receive a written response tied to your account reference.
The Help section inside your account lists common terms questions with short answers. Check there first for clause summaries before opening a direct support ticket.
Following through on these terms consistently is how we keep the account relationship clear. Below are the four operational areas where our policy handling is most visible — from how account data is stored to how you can request a change to your record.
Account and transaction data is held for as long as your account is active and for a period after closure as required by the operational obligations in these terms. You can request a summary of what we hold by contacting support.
We use session cookies to keep you signed in across mobile and desktop browser visits. No third-party advertising cookies are placed without disclosure in our separate cookie notice, which is linked in the site footer.
Your login credentials are your responsibility under these terms. If you suspect unauthorised access to your account, use the account recovery path or contact support immediately to freeze account activity.
To update a detail on your account or challenge a transaction record, contact us through live chat or email with your account reference ready. We will confirm the outcome of any change in writing.
The questions below cover the points we hear most often about how these Terms & Conditions work. If your question is not answered here, use the live chat or email route listed in the Contact Routes section above.
Yes. Creating an account on 7gg11 means you accept these terms in full. You will be shown a confirmation step during account setup. If you do not accept the terms, access to the account and lobby will not proceed.
We post a notice inside the account area before any updated version takes effect. Continuing to use your account after that date counts as acceptance. If you disagree with the change, contact support to close your account before the effective date.
The same account terms apply regardless of which payment method you use. The specific deposit steps, limits and verification instructions shown inside your account at the time of each transaction are what govern that individual payment, whether via bKash or Bank Transfer.
Access and eligibility depend on local law and the eligible regions where 7gg11 operates. If access is not permitted under your local law, these terms do not authorise it. We recommend checking your local rules before attempting to use the account.
Contact support through live chat or email with your account reference and the detail you want corrected. We will review the request and confirm the outcome in writing. Do not share passwords or full payment credentials in your support message.
Send your dispute in writing to our email support route with your account reference and the specific clause you are disputing. We will respond with a written position. If the matter is unresolved, the escalation path available to you depends on the governing law applicable in your eligible region.