Live / Slots
At 7gg11, we collect only the account and payment information needed to run your sessions — nothing more. This policy explains what we hold, why we hold it, and what you can do about it; access to our platform depends on your local law and eligible regions.
When you open an account on 7gg11, we collect the details you enter during registration — your name, email address, contact number and the payment channel you choose, which may include bKash or Bank Transfer. We also record session activity such as login timestamps, device type and the pages you visit inside the lobby. This information lets us verify your identity, process wallet movements and respond to account queries. We do not sell your personal details to third parties for marketing. Data shared with payment processors — including bKash and Bank Transfer providers — is limited to what those channels require to complete a transaction. Cookies and browser identifiers help us keep your session stable across device switches; you can adjust cookie preferences through your browser settings, though some account functions may be affected. Retention periods follow the schedule our compliance process requires. When an account is closed, we keep only the records that a published legal obligation demands, and we delete the rest within a reasonable period after that obligation lapses. Whether this policy applies to you depends on your local law and the eligible regions where 7gg11 operates.
Not every touchpoint falls under the same set of rules. This section draws a clear line between what 7gg11 is directly responsible for and what falls outside the scope of this policy. Read each area carefully before assuming coverage extends to a service or partner you reach through our platform.
Login, registration and wallet activity on 7gg11 sit fully inside this policy. The data you enter at those steps — including your bKash number or Bank Transfer details — is handled according to the rules set out here.
Deposit and withdrawal requests are processed through the payment channel you select. We pass only the minimum data required to that channel. The channel's own privacy terms govern how it stores or uses your payment information once the transfer leaves our system.
Game content displayed in the lobby — including titles from Pragmatic Play, Habanero and Joker — is delivered by the respective studio. We do not share your account data with studios for marketing; studio data practices are separate from this policy.
Any external link or partner service you reach from 7gg11 operates under its own privacy terms. We are not responsible for data collected by those destinations. Check their individual policies before sharing personal information with them.
You have practical choices about the data 7gg11 holds on your account. Reviewing, correcting and querying your records does not require a formal legal process — most requests can be handled through the account area or via our support route. Where a request involves deleting data that we are required to retain for compliance reasons, we will explain which records must stay and for how long before removing everything else. Response times depend on the nature and volume of the request; we aim to acknowledge every query and keep you informed of progress. Your ability to exercise these rights may depend on your local law and the eligible region in which you hold an account.
Open the account section after login to see the profile details and payment channels we hold for you, including any bKash or Bank Transfer information linked to your wallet.
If a name, contact number or payment detail is wrong, update it directly in account settings or contact support with the correction. We will confirm once the change is applied.
Send a written question to our support channel naming the specific data point or process you are asking about. We handle each query individually rather than with a generic response.
When you close your account, request deletion of non-essential records. We will confirm what we are legally required to retain and remove the rest within the applicable period.
If you have a question about how your data is handled, or you want to act on any of the rights described in this policy, use the published contact routes below. We do not accept privacy requests through social media comments or lobby chat. Written contact gives both sides a clear record of what was asked and what was agreed.
Open the chat widget from any page on 7gg11. State that your query is a privacy matter so it is routed to the right team from the start.
Send a written privacy request to the support email address shown in the Help section of your account. Include your registered contact number for verification.
The Help section inside your logged-in account lists current contact options and the process for submitting a formal data request, including the fields required to verify your identity.
Security, access control and retention schedules are the practical side of this policy. Here is how each area works on 7gg11 so you can check what applies to your account.
We use cookies to keep your session active across browser tabs and device switches. Strictly necessary cookies run without opt-out; analytical cookies can be declined through your browser. Adjusting these may affect lobby navigation and wallet display.
Login access is tied to your registered email and password. We do not store your bKash PIN or Bank Transfer credentials — those are entered directly on the payment provider's interface, not on our servers.
Active account data is held while your account remains open. After closure, transaction records required for compliance stay for the period a published legal obligation demands; all other personal data is deleted once that period ends.
When this policy changes materially, we post a notice in the account area and update the effective date at the top of this page. Continued use of the platform after that date means you have seen the updated terms.
These are the questions we hear most from account holders about how their data is collected, stored and managed. If your question is not here, use the support contact routes listed on this page.
We record the bKash number you link to your account wallet so we can match deposit and withdrawal requests. We do not store your bKash PIN — that is entered directly on the bKash interface and never passes through our servers.
Access inside 7gg11 is limited to team members who need it to process your requests or investigate a support query. Payment data shared with Bank Transfer or bKash providers is limited to what those channels require to complete the transaction.
Yes. Send a written request through the support email or live chat, naming the specific records you want. We will verify your identity against the registered account details and respond with what we hold, subject to your local law and eligible region.
Log in and open the account settings page. Editable fields let you correct your name, contact number and linked payment channel directly. For changes that require identity verification, contact support with the correct detail and your registered email.
Non-essential personal data is deleted within a reasonable period after closure. Transaction records that a legal or compliance obligation requires us to keep are held only for that mandated period, then removed. We confirm which records are retained when you submit a closure request.
Applicability depends on your local law and the eligible regions where 7gg11 operates. We recommend reading the full policy and, where needed, taking independent advice on how your local rules interact with the data practices described here.