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This page sets out how 7gg11 handles your account, your data, and your relationship with our platform. Access and eligibility depend on your local law and the eligible regions we serve — read this before you proceed.
7gg11 operates under a policy framework that recognises access differs by region. Whether you reach us through a mobile browser on bKash-funded sessions or via Bank Transfer, the same account terms apply to your registered profile. We do not make blanket eligibility claims — access to any part of the platform is subject to the laws and regulations applicable in your location. If local law in Bangladesh restricts or prohibits online gaming services, it is your responsibility to check that status before opening or funding an account. We outline what data we collect, how we store it, and the conditions under which we may share it with third parties — for example, payment processors handling bKash or Bank Transfer instructions. Our policy does not override local statute. Any conflict between these terms and applicable Bangladesh law is resolved in favour of the applicable law. We update these terms when our services, payment configurations or data practices change. The version published on this page is the one currently in effect. If you continue to use the platform after a policy update, that use constitutes acceptance of the updated terms. Questions can be directed to our support team through the published contact routes shown in the support section below.
Not every part of your experience falls under the same policy rules. Here is a clear breakdown of what sits inside and outside the scope of this document, so you know exactly where to look for the right terms.
Any action tied to your registered 7gg11 account — login, profile details, account wallet activity, and session history — falls fully within this policy. Rules here govern how we store and process your account records.
Deposits and withdrawals made through bKash or Bank Transfer are subject to both this policy and the terms of your payment provider. We record the transaction on our side; the payment rail itself is governed by that provider's own terms.
Games, lobby pages, promotional notices and navigation elements published on 7gg11 are covered by our content and intellectual property terms. You may not copy, redistribute or reproduce any part of the site without written permission.
Links to external sites, game studio content delivered via their own servers, or any service operated by a party outside 7gg11 is not covered by this policy. We do not control third-party terms and cannot accept responsibility for those services.
You have real, exercisable rights in relation to your account and the data we hold. Reviewing your transaction history is straightforward — open your account wallet section and the record of bKash deposits, Bank Transfer credits and session activity is listed there chronologically. If any detail in your registered profile is incorrect — your name, mobile number or contact address — you can request a correction by contacting our support team through the published routes. We do not alter account records unilaterally, and any change you request is logged. Raising a question about how we handle your data is always an option; our support team can route policy queries to the appropriate internal contact. If you want to request removal or restriction of data we hold about you, put that in writing through the same support channel. We aim to acknowledge policy-related requests and point you to the next step, though resolution timelines depend on the nature of the request and any verification needed on our end.
Your account wallet shows all transaction activity, including bKash and Bank Transfer entries. Open the transactions tab while signed in to see the full chronological log.
If your registered name, mobile number or email is wrong, contact support with the correct information. We verify the request against your account before making any change.
Policy queries can be sent through our live chat or email route. We route them to the right internal contact and respond through the same channel you used to reach us.
You can ask us in writing to restrict or remove data we hold. Requests are logged and handled based on what is technically and legally feasible in the circumstances at the time.
For any legal or policy question, use the contact routes published on the site. We do not publish operating hours or response-time guarantees we cannot verify — reach out through any of the routes below and a team member will pick it up.
Open the chat widget from any page on 7gg11. Policy and account questions go to the same queue — describe your issue clearly and include your registered mobile number for faster routing.
Send policy-specific queries in writing to the support email address published on our contact page. Written requests for data correction or restriction should come through this route for proper logging.
The help section inside your signed-in account area contains policy references and links to published terms. Check there first for answers to common questions before raising a new support request.
Our approach to account security and data handling is built around what we can describe honestly. We collect the data needed to run your account, process payments via bKash or Bank Transfer, and deliver the lobby experience on mobile or desktop. Nothing more is collected without a stated reason.
We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can ask about the specific retention period for your data type by contacting support in writing.
We use cookies to maintain your login session, remember your lobby preferences and measure which pages load correctly on mobile. You can manage cookie settings through your browser; disabling them may affect how the site functions during your session.
Your account is protected by password authentication. We recommend using a unique password not shared with other services. If you notice unexpected account activity, contact support immediately through the live chat or email route published on the site.
All requests to update personal details, restrict data processing or close an account go through our support team. We log every request and confirm receipt through the channel you used. We do not make account changes without verifying the request first.
These are the questions we see most often from people reading this page. If yours is not here, reach out through the live chat or email route and we will point you to the right part of the policy.
Access and eligibility depend on your local law and the eligible regions 7gg11 serves. If Bangladesh law restricts or prohibits the type of service you are accessing, that law takes precedence. Check your local regulations before using the platform.
We collect the information you provide during registration — name, mobile number, email — plus transaction records tied to your account wallet. Payment data from bKash or Bank Transfer is processed by the payment provider and recorded as a transaction reference on our side.
Contact support through live chat or the published email route. Provide the correct information and we will verify it against your account record before making any change. Changes are logged with a timestamp and not made without your request.
Yes. Send a written request through the email support route. We will confirm receipt and explain what can be removed, what must be retained under applicable rules, and the expected next steps. We do not delete data unilaterally without following the verification process.
Account and transaction records are retained for a period after closure as required by applicable rules. The exact duration depends on the type of data. You can ask for details on your specific records by contacting support in writing before or after closure.
The version on this page is always the current one. If you continue using the platform after an update, that constitutes acceptance of the revised terms. We recommend checking this page periodically, especially before making a deposit via bKash or Bank Transfer.